Renters:

If you are a renter, the account is in your name, and you are receiving the billing statements you can simply call our billing department to speak to a customer service representative. Please call (425) 787-0220.

Sellers:

If you are the seller, a written request must be sent to our billing department stating you are the seller of the property. The written request must identify the property by both legal description and address. The closing agent, seller or buyer may submit this request by:

Fax: (425-742-4562)
Email: billing@awwd.com
Mail: 3626 156th St. S.W., Lynnwood, WA 98087

Fill out a Statement of Property Transfer form. In addition, we also need the following information on the request:

1. the closing date or start date for which service is to be transferred;
2. the seller's name and forwarding address (if known);
3. the buyer's name, mailing address and phone number (if known).

After receiving the written request we will, within seven days, provide a written estimated final billing that will include a per diem rate. If the request is by fax, we will provide the written estimated final billing within three business days. If we are unable to process the request due to insufficient information, we will notify the requesting party in writing that insufficient information was given.

If the closing date is delayed less than 30 days, please use the per diem rate. A new estimated final billing will not be re-calculated. If the closing date is delayed beyond 30 days, a new estimated final billing must be requested in writing using the above time frame for responding.