New Mailing Address for Payments: PO Box 35113, Seattle, WA 98124-5113
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Easiest & Most Efficient:
Pay Online 24/7: Pay using VISA, MasterCard, Discover, Check, PayPal, Paypal Credit, Venmo, and Amazon Pay. You can also set up automatic payments so you never miss paying a bill.
Depending on the
length of time an account balance is past due, further collection action could
include late fees, past due notices, disconnection notices or possible service
interruption. It is the customer’s responsibility to provide the District with
current and correct mailing information.
If your bill is past due or your water service has been disconnected and you need financial assistance, please see our FAQ page or call a customer service representative at:
Phone: (425) 743-4605
Hours: Monday, Wednesday, and Friday 8:00 a.m. – 5:00 p.m.
Any account holder that is having financial difficulty and is unable to pay an outstanding balance when due; may establish an extended payment arrangement with the District if the account meets the eligibility requirements. Terms are made on a case-by-case basis and must be in writing, agreed to by both parties and signed by the customer to be valid. If you are a tenant, the landlord must also authorize the payment arrangement. District staff is not authorized to verbally extend due dates or make verbal payment arrangements. We also offer Senior/Disabled Low-income Discount Programs which could help lower future bills. Please call our Billing department at (425) 743-4605 for help to determine if you qualify for one of these discount program or extended payment arrangements.
Community assistance is also available
and may be able to help you if you are unable to pay an outstanding balance
when due. Below are links for
local assistance organizations.
Please plan ahead and allow extra time to work with an outside
organization to ensure payment arrangements or payments made are received by
the account’s due date. Pre-planning now
will help avoid service disconnection and additional charges.