HomeExploreNotice of New Leak Adjustment Policy
On May 17, 2021, our Board of Commissioners approved Resolution No. 2729-2021 to formally amend the District’s Leak Adjustment Policy effective July 1, 2021.
Alderwood Water & Wastewater District has an obligation to ensure the District’s financial stability by charging customers for water that flows through the customer’s meter. Our amended policy aims to ensure that our customers take water leaks seriously and repair them expeditiously. While the District promotes efficient utilization of water as a valuable resource, the District wants to continue to ease the financial difficulties of a customer that has experienced a leak on their side of the water meter.
A new Leak Adjustment Application Form is available here. We feel this new form provides better guidance for our customers. A few notable changes include:
As always, we encourage your feedback which will assist us as we strive to become a continuous improvement organization. If you have questions regarding these changes, please contact Customer Service at (425) 787-0220, email us at firstname.lastname@example.org, or you can also visit our website at www.awwd.com to view the procedural steps on how to find a leak, access the new application form, and view the frequently asked questions.