Leak Adjustment Policy

Alderwood Water & Wastewater District has an obligation to ensure the District’s financial stability by charging customers for water that flows through the customer’s meter. Our amended policy aims to ensure that our customers take water leaks seriously and repair them expeditiously. While the District promotes efficient utilization of water as a valuable resource, the District wants to continue to ease the financial difficulties of a customer that has experienced a leak on their side of the water meter.

A new Leak Adjustment Application Form is available here. We feel this new form provides better guidance for our customers. A few notable changes include:

• The District now acknowledges two types of Leaks: Service Line Leak Adjustments and 50% Leak Adjustments.
• The minimum leak adjustment is $100 and the maximum leak adjustment allowed is $5,000.
• Only one leak adjustment every 24 months per meter.
• Sewer credits will no longer be given on residential accounts.
• Added required timeline for repairs and application submission.
• Clarified what constitutes appropriate proof of repair.

As always, we encourage your feedback which will assist us as we strive to become a continuous improvement organization. If you have questions regarding these changes, please contact Customer Service at (425) 787-0220, email us at help@awwd.com, or you can also visit our website at www.awwd.com to view the procedural steps on how to find a leak, access the new application form, and view the frequently asked questions.